WS Customer Service Solution
Das bieten wir Ihnen:
If you are into wellbeing this job might enable you to combine personal interests and work. The brand name stands for global skincare and fragrance with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (m/f/d) you will be in charge of all administration and services for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa.
What you will be doing:
_Provide an outstanding customer service to improve customer satisfaction and relationship _Answer all inquiries from the Sell In customers in a timely manner (emails and calls)
*Order management *Delivery notification *Packing list *Tracking_Manage the customer service inbox and respond to customer inquiries _Manage the order processing from creation to delivery _Partner with the warehouse leadership team to ensure all orders are delivered on time and in full to avoid charge backs _Manage and update all Customer Service logs and catalogs _Identify potential issues and make recommendations for solutions
Who you are: _Highly motivated with attention to detail _Ability to take solid decissions _High integrity work ethic _Customer mindset _Equipped with basic principles of information technology _Ability to contribute expertise _Fluent in Danish
Wir freuen uns Sie kennenzulernen! Ihr Kontakt: WS Customer Service Solution Herr Robert Kühnl Alt Moabit 96 B 10559 Berlin Telefon +49 30 43024324